Shipping policy

Shipping Policy

Last Updated: 03/08/26

Thank you for shopping with 97Factory.

Every watch is individually handcrafted to order. Please read our shipping policy before placing your order.

Processing Time

All watches are handmade to order.

Please allow 3–5 business days for your watch to be individually customised, assembled, quality checked and packaged before dispatch.

During busy periods or new product launches, processing times may be slightly longer. If this happens, we'll keep you informed.

Shipping Methods

We ship worldwide using tracked postal services.

Every order includes tracking where available, allowing you to monitor your shipment from dispatch to delivery.

Tracking information will be emailed to you once your order has been dispatched.

Estimated Delivery Times

United Kingdom

  • Standard Tracked: 2–4 business days
  • Express: 1–2 business days

Europe

  • Tracked International: 3–7 business days

Rest of the World

  • Tracked International: 5–10 business days

Please note these are estimated delivery times and are not guaranteed.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes or customs fees imposed by your country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Please check your country's import regulations before placing an order.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery times are outside of our control.

If your parcel appears to be delayed, please contact us and we will assist in locating your shipment.

A parcel will not be considered lost until the shipping carrier has completed their investigation.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

97Factory cannot be held responsible for delays, additional shipping charges or lost parcels caused by incorrect or incomplete delivery information provided by the customer.

Damaged Deliveries

If your order arrives damaged, please contact us within 14 days of delivery with photographs of:

  • The packaging
  • The shipping label
  • The damaged item

We will review the issue and arrange an appropriate solution where applicable.

Contact

If you have any questions regarding shipping, please contact us:

97Factory
Email: 97Factoryshop@gmail.com